1/ FREE AMENDMENT AND CANCELLATION
The booking can be amended or cancelled free of charge at least 48 hours (2 days) before the start of the experience. In this case, you can choose from the following options:
a) the booking can be rescheduled to another available date and time
b) the amount paid can be credited in part or in full towards booking another experience
c) a voucher can be requested, which can be used for experiences available in the SiwiGO selection for 5 years from the date of issue
d) 100% of the amount paid will be refunded
2/ CANCELLATION WITHIN 48 HOURS
If the booking is cancelled within 48 hours (2 days) before the start of the experience, the amount paid is non-refundable.
3/ CANCELLATION BY THE PROVIDER
If the provider cancels the experience - for example, due to adverse weather conditions, a technical issue, or other circumstances affecting the provider's operations - you can choose from the following options:
a) the booking can be rescheduled to another available date and time free of charge
b) the amount paid can be credited in part or in full towards booking another experience
c) a voucher can be requested, which can be used for experiences available in the SiwiGO selection for 5 years from the date of issue
d) 100% of the amount paid will be refunded
4/ LATE ARRIVAL AND NO-SHOW
If you do not attend the experience, or if your late arrival means that the provider can no longer accommodate your participation, the booking will automatically be considered used. In this case, your participation is forfeited, and the amount paid is non-refundable.
5/ PAYMENT BY DEPOSIT
✔︎ The above conditions also apply to bookings made by paying a deposit.
In practice, this means that if you cancel the booking within 48 hours before the start of the experience, or do not attend for any reason, you will lose not only the deposit. In this case, the outstanding balance must also be paid.
FURTHER DETAILS
FAQ
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